Refund policy
Returns
All sales are final. We do not accept returns or provide refunds for physical or digital products due to buyer's remorse, changes of mind, scheduling conflicts, or any other reason unrelated to a product defect or fulfillment error.
Please review your order carefully before completing your purchase.
Digital Products
Digital guides, build manuals, downloadable content, and other digital products are delivered electronically and are non-refundable once access has been granted.
If you experience technical issues accessing your purchase, please contact us within 7 days of purchase at go@buildwithparallel.com, and we will ensure you receive proper access to your files.
Damages, Defects & Incorrect Orders
Please inspect your order upon delivery.
If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery at go@buildwithparallel.com with your order number, a description of the issue, and photos of the product and packaging.
If we determine that your claim is valid, we will, at our discretion, repair, replace, or refund the affected item.
Items returned without prior authorization will not be accepted.
Exchanges
We do not offer exchanges. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and we will work with you to resolve the issue.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you may have statutory cancellation rights under applicable consumer protection laws.
Nothing in this Refund Policy is intended to limit any rights you may have under applicable law.
Refund Processing
If a refund is approved due to a damaged, defective, or incorrect item, it will be issued to your original payment method within 10 business days after the claim has been reviewed and, if applicable, the returned item has been received and inspected.
Processing times may vary depending on your bank or payment provider.
Questions
If you have any questions regarding this Refund Policy, please contact us at:
Parallel
Customer Support Response Time: Within 1 business day
Business Information
Parallel is operated by:
Salient Ventures, LLC
11582 SW Village Pkwy #1068
Port Saint Lucie, FL 34987
United States